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CRM: How much is too much?
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11
June
2014
CRM: How much is too much?
Article excerpt
Short answer: anything that your database either ignores or is actively irritated by is too much. Generally, the cost of winning a new client is 2-3 times the cost of retaining an existing customers, so maximising the value of your CRM system is crucial. Reaching out is only worthwhile if your customers are receptive to what you have to say. Otherwise, the effort is wasted. You should be using your CRM system to connect...Three simple steps to attention-getting magazines
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21
May
2014